Policies

Processing Time

The time I need to prepare an order for shipping varies. For customized items it may take 3-5 days for your item to be ready to ship. Other items such as crystals and incense can ship in 1-2 days. 

Shipping Carrier and Timing

After your order is processed and ready to be sent to you it will be securely packed and shipped via USPS which varies between 3-5 business days. Priority shipping will get your item to you faster and includes USPS insurance. Crystal Creations will not be responsible for lost or stolen packages. 

Change or Cancel Order

I accept cancellations or changes to orders with 24 hours after the order was place. Please email magic@crystalcreations.guru if you have any changes you would like to make to your order. 

Refunds and Returns

If there is an issue with your item please email me at magic@crystalcreations.guru. 
Because of the nature of certain items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders, or fragile items such as crystal or glass. In the event that an item does need to be returned it must be shipped back to Crystal Creations (PO Box 580 Norfolk MA 02056) within 30 days.